Order

How do I place my order?

1 - Choose in our catalogue of more than 20.000 references, the product(s) that suits you, and add it (them) to the basket.

2 - If you have finished your product selections, go to your basket (top right of the site). There you can check your chosen items, and if all is ok, click on "Check out my cart".

3 - At the next step, if you are already a Picksea customer, click on "Login/registration". Otherwise, you must click on "Create your account" (or "Pro account creation." if you are a professional): fill in all the information you are asked for, then click on "Continue"

4 - Then you must, indicate your full address and a telephone number, preferably a mobile phone number. The telephone number is now an obligatory piece of information we are required to have for shipments. If you want a different address for invoicing: uncheck the option "Also use this address for billing." then fill in the new information. Then click on "Continue"

5 - At the next step, you must choose a delivery method: Colissimo Home, Colissimo Collection point, Chronopost for "express" delivery or Click & collect for a withdrawal at our premises in Ploemeur. Shipping prices, calculated according to the weight of your order, are indicated for each available shipment. Then click on "Continue"

6 - The last step is the choice of payment method: Secure credit card, Paypal, payment in 3 or 4 installments via Oney, bank transfer, or payment by check. Once you have made your choice, check the box "I have read the Terms and Conditions and I accept immediate payment." then click on "I validate my order".

7 - Once you have completed the payment process, check again all the data provided and validate the payment. Since January 1, 2021, checking the validity of the bank card via the 3D-Secure device or a similar device is mandatory: do not forget to bring the validation device provided by your bank.

8 - You have ordered the chosen item(s), you will receive an acknowledgement of receipt of the order on your e-mail box.


Was my order shipped as quickly as it was with all means of payment?

Unfortunately not, for orders paid by Bank Transfer or Cheque, the order is shipped upon receipt of payment.

For other means of payment (secure credit card or Paypal), the order is shipped immediately, as described above.


How do I know if a product is available immediately?

If the mention "In stock" is present on the product sheet when you put it in your basket, it means that the item is in stock and can therefore be shipped the same day (for orders placed before 12 noon) and the next day for others.
Otherwise, a replenishment lead time from the supplier is required, and this lead time is given, for example: "Ships within 6 to 8 days".


I got a wrong address. How can I do this?

If the order has not yet been dispatched, call us quickly on +33 297 11 80 95, we will change the delivery address with you. Otherwise, you can also send us an email to contact@picksea.com.


I would like to cancel my order. How do I do this?

If you wish to cancel your order, call us on +33 297 11 80 95 or send us an e-mail to contact@picksea.com.

If your order has already been shipped, return the entire package to us with a note asking us to cancel the order, we will make the refund within a few days of receipt of the package.